At HEXABEANS SOFTWARE SOLUTIONS PRIVATE LIMITED, we are committed to delivering high-quality services in software development, IT consulting, and technology solutions. To ensure transparency and maintain trust, we have outlined our policy for cancellations and refunds below.
1. Cancellation Policy
Customer-Initiated Cancellations:
Customers may request to cancel a service within 24 hours of placing an order by contacting our support team at [support email or phone number]. Requests received after this period may not be accepted, depending on the status of service delivery.
Company-Initiated Cancellations:
We reserve the right to cancel any order due to unforeseen circumstances, technical issues, or if a request violates our terms of service. In such cases, a full refund will be issued.
2. Refund Policy
Eligibility for Refund:
Refunds may be granted under the following circumstances:
- Service not delivered as described
- Service not initiated within 7 working days
- Duplicate payments made in error
Non-Refundable Situations:
Refunds will not be provided for:
- Services that have already been delivered or are in progress
- Customized or personalized services
- Delays caused by incomplete information or actions on the customer’s side
Refund Process:
Eligible refunds will be processed within 7–10 business days to the original payment method. Please note that additional time may be required for the bank to reflect the transaction.
3. Contact Us
For any questions or concerns regarding cancellations or refunds, please contact us at:
HEXABEANS SOFTWARE SOLUTIONS PRIVATE LIMITED
Email: info@hxabeans.com
Phone: +91 9220914327
Address: B-128, GROUND FLOOR, Noida, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301